Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Here’s what you need to know:

1. Return Window:
You have 10 days from the date of receipt to return any items. If 10 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

2. Eligibility:
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

3. Free Returns:
We offer free returns within the 10-day return window. Simply use the prepaid return shipping label included with your order or request a return label from our customer service team.

4. How to Return Your Item:

• Step 1: Contact our customer service team at [customer service email/phone number] to initiate a return. They will provide you with a return authorization number and instructions.
• Step 2: Pack the item securely in its original packaging, including any tags, manuals, or accessories.
• Step 3: Attach the prepaid return shipping label to the package and drop it off at the designated carrier location.

5. Refunds:
Once we receive and inspect your returned item, we will process your refund to the original method of payment. Please allow up to 5-7 business days for the refund to appear on your account.

6. Exchanges:
If you would like to exchange an item, please initiate a return and place a new order for the desired item. We cannot process exchanges directly; a new order ensures you get the item you want promptly.

7. Non-Returnable Items:
Certain items are non-returnable, including but not limited to [customized products, perishable goods, or any other exclusions]. Please check the product description for details.

8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

9. Contact Us:
If you have any questions or need assistance with a return, please reach out to our customer service team at support@shipwreckedcollectibles.com.

Thank you for shopping with us!